12 bang Terms and Conditions

1 General Provisions

12 bang is an online entertainment platform that provides casino games, slots, live casino and sports betting services. More details about 12 bang can be found on our About Us page. These Terms apply equally to every registered member and guest user.

1.1 Definitions

• "Platform" means the 12 bang website, mobile application and all associated services.
• "Member" means any user who has successfully registered and been verified.
• "Transaction" means any deposit, withdrawal or wagering activity on the platform.
• "Bonus" means any promotional reward or benefit provided to members by 12 bang.

1.2 Applicability

These Terms have been drafted in accordance with the laws of Bangladesh and apply to users located in Bangladesh. To use the platform's services, users must comply with these Terms, our Privacy Policy and any applicable special terms.

2 Eligibility and Registration

2.1 Age Requirement

You must be at least 21 years old to create an account on 12 bang and to participate in any game or betting activity. We may request a National ID card or birth certificate as proof of age at the time of registration or at any time thereafter.

2.2 Registration Process

All information provided at the time of registration must be accurate, complete and up to date. An account opened with false information may be cancelled at any time and the associated balance may be forfeited.

• Each person may create only one account.
• Creating multiple accounts from the same device or IP address is not permitted.
• An active mobile number is required to complete registration (for OTP verification).
• Providing an active email address for verification is mandatory.

2.3 Account Verification

A 12 bang account must be fully verified before any withdrawal can be processed. Verification may require photos of both sides of your National ID card and confirmation of your mobile number.

3 Account Management

3.1 Password Security

Keeping your account login details confidential is entirely your responsibility. We strongly advise against sharing your password with anyone. If you suspect unauthorised access, please notify our support team immediately.

3.2 Responsibility for Account Activity

You are responsible for all activity carried out from your account, whether or not you conducted it directly. If you believe a third party is using your account, change your password immediately and contact us via 24/7 live chat.

3.3 Inactive Accounts

An account with no login or transaction for 12 consecutive months will be considered inactive. To reactivate an inactive account, please contact us by email.

4 Deposits and Withdrawals

4.1 Deposit Methods

Deposits on 12 bang can currently be made via bKash, Nagad and Rocket. The minimum deposit for each method is ৳300. Once a deposit is completed, it is generally credited to the account instantly.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawal processing typically takes between 15 minutes and 2 hours. Withdrawals can only be made to the mobile banking number that was used to make the deposit.

4.3 Transaction Cancellation

Once a submitted withdrawal request has started processing, it may not be possible to cancel it. If you experience any issue with a transaction, notify our support team immediately — they provide assistance in Bengali and English 7 days a week, 24 hours a day.

4.4 Anti-Money Laundering

12 bang is committed to preventing money laundering. In the case of suspicious transactions, we may temporarily suspend the account and request additional information. Deposited funds must be intended for wagering purposes — depositing solely to withdraw is not permitted.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 10 times the bonus amount — meaning the bonus funds must be wagered 10 times before they can be withdrawn.

For example: if someone deposits ৳1,000 they will receive a ৳1,000 bonus, making a total balance of ৳2,000, and to become eligible for withdrawal they must wager ৳1,000 × 10 = ৳10,000.

5.2 General Bonus Terms

• Each bonus offer carries its own specific wagering requirements and validity period.
• Bonus funds are deducted from the bonus balance first; real money is not deducted until the bonus is used up.
• 12 bang reserves the right to cancel a bonus if bonus abuse is suspected.
• Having multiple bonuses active at the same time is generally not permitted.
• A set maximum limit on winnings derived from a bonus may apply.

5.3 Other Promotions

Weekly reload bonuses, slot festivals, weekend special offers, birthday rewards and referral bonuses — the specific terms of each offer vary. Details of active offers can be found on the promotions page.

6 Gaming Rules

6.1 Reliability of Game Results

The results of all games offered on the 12 bang platform are determined by Random Number Generator (RNG) technology. The use of any method or software to influence game results is strictly prohibited.

6.2 Technical Errors

If a technical error occurs during gameplay, that round may be declared void and the wagered amount may be refunded. Claiming an incorrect payout caused by a technical error is not valid.

6.3 Sports Betting

Odds displayed in sports betting may change depending on circumstances. A bet placed in live betting is confirmed at the moment it is accepted by the server — not simply at the moment it appears on screen.

6.4 Single Member Condition

Each account is for a specific individual. Placing bets or managing an account on behalf of a third party is not permitted. If suspicious activity is detected, the account will be investigated.

7 Prohibited Activities

The following activities are strictly prohibited on the 12 bang platform:

• Providing false or incorrect information during account registration.
• Creating or operating multiple accounts.
• Using bots, scripts or automated software to play games or place bets.
• Attempting to gain an unfair advantage by exploiting the bonus policy.
• Attempting to breach the platform's security systems.
• Conducting transactions using funds belonging to a third party.
• Collecting or misusing the personal information of other members.
• Spreading false complaints or misinformation about the platform.
• Coordinated or collective attempts to determine the outcome of any game.

8 Limitation of Liability

8.1 Service Guarantee

Although 12 bang strives to provide uninterrupted service, temporary disruptions may occur for technical reasons. The service may be temporarily unavailable due to maintenance or unforeseen technical issues.

8.2 Liability for Financial Loss

12 bang is not responsible for any potential financial loss resulting from playing games or placing bets on the platform. Gaming and betting inherently carry financial risk — members should wager within their own means.

8.3 Third-Party Content

Games offered on the platform are operated by third-party game providers (Pragmatic Play, PG Soft, JILI, Evolution, etc.). The provider's own rules may apply to the technical aspects of these games.

9 Privacy and Data Protection

How your personal information is collected, stored and used is described in detail in our Privacy Policy. The Privacy Policy is considered an integral part of these Terms.

9.1 Limits on Use of Information

A member's personal information is used solely for the purposes of operating the service, verifying accounts, fulfilling applicable legal obligations and communicating with the member. Explicit consent is obtained before any use for marketing or sale to third parties.

9.2 Cookies and Tracking

The 12 bang platform uses cookies and similar technologies to improve the service and the user experience. By continuing to use the platform, you are considered to have consented to the use of cookies.

10 Account Suspension and Closure

10.1 Voluntary Account Closure

Any member may request to close their account at any time. It is recommended to withdraw any remaining balance before closing the account.

10.2 Responsible Gaming Break

If a member feels they have a gaming problem, they may activate a temporary Self-Exclusion. The responsible gaming guide contains detailed instructions on self-exclusion and setting play limits. We encourage members to maintain healthy gaming habits.

10.3 Account Cancellation by 12 bang

12 bang reserves the right to temporarily suspend or permanently close any account for breach of these terms, fraud, suspected money laundering, or any other valid reason. The reason for closure may not be disclosed in every case.

11 Changes to Terms

12 bang reserves the right to modify these terms, in part or in full, at any time. For significant changes, advance notice will be sent to the email address registered to members' accounts.

Continued use of the platform after any changes will be considered your acceptance of the updated terms. You are advised to visit this page regularly to stay up to date with the latest terms. The date of any change will always be shown as the updated date at the top of the page.

12 Dispute Resolution

12.1 How to Submit a Complaint

Any complaint or dispute regarding the platform must first be raised with our support team via 24/7 live chat or email. We provide support in both Bengali and English.

12.2 Resolution Timeframe

After an initial complaint is submitted, our support team will work to resolve it as quickly as possible. Complex matters may require a detailed investigation and may take additional time.

12.3 Final Decision

On any matter of interpretation or dispute under these terms, 12 bang's decision will be final, though we always aim for a fair outcome for both parties. For general queries, visit our Frequently Asked Questions (FAQ) page — answers to many common questions are available there.