12 bang Privacy Policy

1 Introduction and Scope

12 bang is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to all members and visitors who use the 12 bang website and related services ("Platform").

By creating an account, logging in, or using any service on the platform, you agree to the terms of this policy. If you have any objection, please stop using the platform and contact the support team.

This policy should be read alongside our Terms and Conditions. Together, the two documents form the legal basis of your relationship with 12 bang.

2 What Information Is Collected

12 bang collects various types of information, set out by category below:

2.1 — Registration and Identity Information

• Full name and date of birth
• Mobile number and email address
• National ID number or passport number (at the time of account verification)
• User-chosen username and password (stored in encrypted form)

2.2 — Financial and Transaction Information

• bKash, Nagad, or Rocket number (used for deposits and withdrawals)
• Transaction history, amounts, and timestamps
• Reference numbers related to deposits and withdrawals

2.3 — Technical Information

• IP address and device identification data
• Browser type, operating system, and version
• Session duration, page visit history, and click data
• Cookie and local storage data

2.4 — Gaming Activity Information

• Bet placement history, win and loss records
• Games used and total session time
• Bonus claim and wagering progress records

3 How Information Is Collected

12 bang collects information in the following ways:

3.1 — Direct Collection

You provide information directly when you fill in the registration form, verify your account, make a deposit, or contact the support team. This information is given voluntarily and in some cases is required to provide the service.

3.2 — Automatic Collection

Technical information is collected automatically through cookies, web beacons, and log files while you use the platform. This information is used to monitor platform performance and improve the user experience.

3.3 — Collection from Third Parties

Information may be verified through approved third parties when needed for identity verification or fraud prevention. In such cases, only the minimum relevant information is used.

4 Purpose of Using Information

Collected information is used for specific and legitimate purposes. 12 bang uses your information for the following:

5 Data Storage and Security Measures

To protect your information, 12 bang applies industry-standard technical and administrative measures. SSL encryption is used for data transfer and storage, which prevents unauthorised access by third parties.

5.1 — Technical Security

• SSL/TLS encryption active on all connections
• Passwords stored using hashing and salting
• Two-factor verification (OTP) is available
• Regular security audits are conducted
• Access logs are recorded and monitored

5.2 — Retention Period

All information is retained while your account is active. After an account is closed, certain information may be kept for a set period for legal obligations and fraud prevention purposes. Once that period has passed, the information is securely deleted or safely disposed of.

6 Sharing Information with Third Parties

12 bang does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Information required to process transactions through bKash, Nagad, and Rocket is sent to the respective provider.
• Technology partners: Technology service providers contracted to operate the platform may access limited information and are bound by confidentiality agreements.
• Game providers: Studios such as Evolution, Pragmatic Play Live, or PG Soft may process gameplay data, which is governed by their own policies.
• Legal requirements: Information may be provided in response to a court order or a lawful request from a law enforcement authority.

7 Cookie Policy

The 12 bang website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

7.1 — Types of Cookies

• Essential cookies: Used to maintain login sessions and security. These cannot be turned off.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to understand how the platform is used — these do not contain personally identifiable information.

7.2 — Cookie Controls

Cookies can be controlled or deleted through your browser settings. Please note that disabling essential cookies may cause some features of the platform to stop working properly.

8 Your Rights

As a 12 bang member, you have several rights regarding your own information:

• Right to access: You may request to know what information is stored about you.
• Right to correction: You may request correction of incorrect or incomplete information.
• Right to deletion: Under certain conditions, you may request that your information be deleted (exceptions apply where legal obligations exist).
• Right to restrict processing: In specific circumstances, you may ask for the use of your information to be limited.
• Right to opt out of marketing communications: You may request at any time that promotional messages be stopped.

To exercise these rights, contact the support team via 24/7 live chat or email. Action will be taken within a reasonable time after the request is received.

9 Protection of Children and Minors

12 bang strictly follows a 21+ age policy. We do not intend to collect or process personal information of anyone under the age of 21. Age is verified at registration, and if an account holder is found to be a minor, that account will be closed immediately and any collected information will be securely deleted.

If a parent or guardian believes their child has registered on this platform, please contact the support team immediately.

10 Responsible Gaming and Use of Information

Your gaming activity information is used not only to provide services and ensure security, but also to implement the responsible gaming policy. By monitoring unusual betting behaviour or long sessions, we try to identify risky patterns and provide support to users where needed.

Information collected for this purpose is never used for marketing or any other commercial activity.

11 International Data Transfers

Your information may be processed or stored on servers outside Bangladesh as required to operate the platform. In such cases, the protection of your information is always ensured through appropriate agreements and security measures.

When transferring data to a third country, the data protection standards of that country are assessed and necessary protective steps are taken.

12 Third-Party Websites and Services

The 12 bang platform includes services from game providers such as Evolution, JILI, and Spribe. These third-party providers are governed by their own privacy policies. 12 bang is not responsible for their data processing practices, but works only with trusted and recognised partners.

13 Changes and Updates to This Policy

This privacy policy may be updated from time to time due to changes in services or legal requirements. If there are significant changes, advance notice will be sent to the registered mobile number or email.

Continuing to use the platform after an update will be considered acceptance of the new policy. You are therefore encouraged to read each update carefully. If you have any questions about this, you can visit our FAQ section.

14 Contact Us

If you have any questions, requests, or complaints about this privacy policy, please contact the 12 bang support team:

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English
• Email: [email protected]

After receiving your request, we will get back to you within a reasonable time and take the necessary action. To learn more about us, visit the About Us page.