FAQ

12 bang FAQ — Betting, Bonus and Payment

Find detailed answers on this page to the most common questions from Bangladeshi players about cricket betting, claiming the welcome bonus, live casino, withdrawal rules and device issues. 12 bang Casino — if you are new, it is worth reading through the full page once.

Cricket Betting

The most common questions from Bangladeshi players about betting on BPL, T20 World Cup and international matches are covered here. Visit our cricket page to learn more about 12 bang cricket betting.

Yes. At 12 bang, if a match is declared no-result due to rain or any other reason, the staked amount on that match is generally voided and returned to your account. However, if the result is determined by the Duckworth-Lewis-Stern (DLS) method, the bet remains valid. In a multi bet, the no-result selection is removed and the combined odds are recalculated based on the remaining selections.

Yes, at 12 bang you can bet on all major cricket tournaments including BPL, IPL, T20 World Cup and Bangladesh Tigers international series. The types of markets available vary by match — you can find match winner, top batter, highest-scoring innings and many more markets. You can place bets even before the season begins.

With live betting, you can place bets after a match has started and the odds change after every ball. In 12 bang in-play cricket betting, markets are updated based on over-by-over scores, wickets and partnerships. The sooner you place your bet, the better the odds you may get. When a market shows "suspended", betting on that market is temporarily unavailable.

Decimal odds of 1.45 mean your total return on a ৳1,000 bet is ৳1,450 — that is ৳450 profit plus your original stake of ৳1,000 back. For example: in a cricket match on 12 bang, Team A has odds of 1.45 and Team B has odds of 2.75. If you bet ৳1,000 on Team B and Team B wins, your total return is ৳2,750 (profit ৳1,750); if Team A wins, you lose ৳1,000. Lower odds generally indicate a higher probability of winning.

Yes, in a multi bet all selections must win — if even one loses, the entire bet is lost. For example: placing a multi bet of ৳100 across three selections with decimal odds of 1.50, 1.70 and 1.80 gives combined odds of 1.50 × 1.70 × 1.80 = 4.59 (approximately), meaning if all three win you get ৳459 back. If one selection loses, you lose the full ৳100. So consider all selections carefully before placing a multi bet.

Device and Technical Issues

Page loading slowly, browser problems or questions about the app? Find solutions to the most common technical issues here. Questions about using the 12 bang App are also covered in this category.

First, clear your browser's cache and cookies. In Chrome, go to Settings → Privacy and Security → Clear browsing data, select Cached images and files and Cookies, then press Clear data. Then reload 12 bang. If the problem persists even with a normal internet connection, try updating your browser or switch to a different one.

On an Android phone, open the site in Chrome, tap the three-dot menu at the top and select "Add to Home screen" — this creates an icon that works like an app. On iPhone, open the site in Safari, tap the Share button at the bottom and select "Add to Home Screen". After that, tapping the icon will open 12 bang directly.

Yes, the 12 bang website is fully optimised for mobile browsers. Slots, live casino, cricket and football betting, deposits and withdrawals — all features are available in your phone's browser. Using an updated version of Chrome or Firefox will give you the best experience.

If your connection drops, try reconnecting and the game should resume from where it left off. Most slots and live games automatically resume once the connection is restored. If your bet was already confirmed, it will be settled normally and reflected in your account balance. If the problem continues, contact 12 bang via live chat.

Yes, 12 bang has apps available for both Android (APK) and iOS. The app must be obtained through the official channel. To get the latest and safe version, visit the 12 bang APK and app information page. Downloading from third-party sources is not safe.

Welcome Bonus

A 100% bonus is available on your first deposit, up to a maximum of ৳15,000. Find out the full bonus rules and wagering details here.

A wagering requirement is the multiplier that tells you how many times you must bet the bonus amount before you can withdraw it. The 12 bang welcome bonus has a wagering requirement of 10x — meaning you must bet the bonus amount 10 times. Example: if you deposit ৳1,000 you receive a ৳1,000 bonus, giving you a balance of ৳2,000, and you must wager ৳1,000 × 10 = ৳10,000. You cannot withdraw winnings from the bonus until this amount has been wagered.

The 12 bang bonus has a set validity period — you must complete the wagering requirement within a specific time after the bonus is activated. Once the period expires, any unused bonus is automatically cancelled. For the latest details on validity, read the terms and conditions page, as the terms may be updated.

When you open a new account at 12 bang and make your first deposit, a 100% bonus is added automatically, up to a maximum of ৳15,000. You need to deposit a minimum of ৳300 via bKash, Nagad or Rocket. Larger example: if you deposit ৳30,200 you receive a ৳15,000 bonus — total balance ৳45,200 and wagering required is ৳15,000 × 10 = ৳1,50,000. The bonus activates as soon as you log in and deposit.

If you do not want to claim the bonus, uncheck the bonus option at the time of deposit or let the live chat team know. If the bonus has already been activated and you want to cancel it, contact support — however, any winnings earned from the bonus will also be removed at the same time. So read 12 bang's terms and conditions carefully before deciding.

Slot games generally contribute the most — for most slots, 100% of each bet counts towards wagering. Live casino, table games and sports betting may count at different rates. For the latest and accurate list, check 12 bang's bonus terms and conditions or confirm with live chat support.

Live Casino

Read through these questions before playing Teen Patti, Andar Bahar, roulette and other live table games with a live dealer.

In Teen Patti, each player receives three cards and the strongest hand wins. Andar Bahar is even simpler — the dealer places one card (the joker) and you bet on which side (Andar or Bahar) an identical-value card will appear first. You can practise with lower bets at the 12 bang live tables when starting out.

Yes, the 12 bang live casino works normally on mobile. Live tables from Evolution, Ezugi, AE Sexy and other providers can be played in full-screen on a mobile browser. For a good experience, keep at least a 4G or Wi-Fi connection, as live video streaming uses more data.

Table limits vary by provider and table. There are usually lower-limit tables for beginners and higher-limit VIP tables for experienced players. When you enter the live lobby on 12 bang, the minimum and maximum bet amounts are displayed next to each table — check them before you play.

Yes, in live casino a real dealer sits in front of a camera and manages the cards or roulette wheel, and that live video is broadcast directly to your screen. You place your bets within the allotted time; the dealer announces the result and winnings are added or bets deducted from your account automatically. On 12 bang, live streams come from Evolution and Pragmatic Play Live studios.

At the 12 bang roulette table you can bet on specific numbers, colours (red/black), odd/even or groups of numbers. Betting on red or black gives a winning chance of approximately 48.6% — this type of bet pays out 1:1. Betting on a single number pays out 35:1 but has a lower chance of winning. For beginners, starting with red/black is straightforward.

How to Withdraw

Find answers here on how long it takes to withdraw via bKash, Nagad or Rocket, and what the rules are for withdrawing bonus money.

To withdraw money won from a bonus, you must first complete the wagering requirement. For the 12 bang welcome bonus, you can withdraw only after wagering the bonus amount 10 times. Once wagering is complete, you can submit a withdrawal request from your balance as normal.

At 12 bang, withdrawal requests are generally processed within 15 minutes to 2 hours. Whether you withdraw via bKash, Nagad or Rocket, this timeframe is the same. During busy periods or if account verification is required, it may take a little longer.

Yes, for security reasons 12 bang only approves withdrawals to bKash, Nagad or Rocket numbers registered in the account holder's own name. A withdrawal request to someone else's wallet may be rejected. So use a wallet in the same name for both deposits and withdrawals.

The minimum withdrawal amount at 12 bang is ৳800. Withdrawal requests below this amount cannot be submitted. For deposits, the minimum is ৳300 — the same rule applies across all payment methods (bKash, Nagad, Rocket).

If a request has been pending for more than 2 hours, first check whether your account verification has been completed. If your account is not yet verified, the first withdrawal may take extra time. If everything is in order and the issue continues, contact 12 bang's 24/7 live chat or email — you will get a quick resolution.

Still have questions? Contact Support

If you cannot find an answer on this FAQ page, no need to worry. The 12 bang support team is available seven days a week, 24 hours a day in both Bengali and English.

Live Chat — 24/7

Click the live chat icon at the bottom right of any page on the site to speak directly with a support agent. You will get a response in Bengali as well.

Email Support

If you want to describe a problem in detail, write to us by email. 12 bang support email: [email protected] — you can write in Bengali or English.