12 bang Responsible Gaming — Stay Safe
Gaming should be a source of fun, not stress. 12 bang believes that every player needs to know their limits and play within them. On this page we explain how to keep yourself safe, when to be cautious, and where to get help if you need it.
Our Commitment and Age Requirement
12 bang is an entertainment platform where participation is open only to individuals aged 21 and above. Gambling under the legal age is prohibited by law and harmful to mental health. We enforce this policy strictly and verify the age of every account.
Under our Terms and Conditions, any player who feels their gambling habits are getting out of control can activate self-exclusion at any time. This is not a punishment — it is a courageous step toward taking care of yourself.
We ask every player to set a budget before playing, decide on a time limit, and play with the possibility of losing in mind. Winning is never guaranteed — gaming is for entertainment, not a reliable source of income.
Self-Limit Setting Tools
12 bang offers several tools to help you stay in control of your play. Using these features is your right — contact our support team at any time to activate them.
Session Time Limit
Set a maximum duration for each gaming session. Once the time is up, you will be logged out automatically.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis to avoid overspending.
Account Break
If you want to take a break for a few days, you can temporarily suspend your account for anywhere from 24 hours to 30 days.
Self-Exclusion
If you feel that gaming is having a negative impact on your life, activate a long-term self-exclusion — from 6 months up to permanent.
Transaction History
View all your deposits, withdrawals, and betting history. Understanding your own spending patterns is the first step toward responsible gaming.
Direct Support
Contact our support team via 24/7 live chat. They can assist you in Bengali and will help you set limits.
Apply for Self-Exclusion
If you feel you need a break for a while or want to deactivate your account for an extended period, fill in the form below to apply. Our support team on 24/7 live chat will process your request quickly. Taking this step is a sign of courage — there is nothing to be ashamed of.
In accordance with our Privacy Policy, all information related to your self-exclusion application is kept strictly confidential and is not shared with any third party.
Self-Exclusion Application
After submitting your application, our support team will reach out to you via 24/7 live chat.
Warning Signs of a Problem
If you notice any of the following signs in yourself or someone close to you, it is time to seek help. These are not signs of weakness — they are signs of awareness.
- Returning repeatedly to try to win back lost money, with a "it will work out this time" mindset.
- Hiding your gambling from family or friends, or lying about it.
- Taking money away from bills, rent, or other necessary expenses to gamble.
- Feeling restless, irritable, or anxious when unable to play.
- Spending long periods gambling while neglecting work, studies, or family responsibilities.
- Repeatedly trying to stop gambling but failing each time.
- Continuing to gamble by taking on debt or borrowing money.
Tips for Safe Gaming
A few simple habits can help keep your gaming enjoyable and under control.
- Set a fixed budget before you play — if you lose that amount, stop.
- Do not chase a bigger win at the cost of your winnings — withdraw at the right time.
- Take a break from gaming when you are tired, upset, or under stress.
- Avoid placing large bets when under the influence of alcohol or any other substance.
- Spend time with family and friends — do not let gaming cut you off from your social life.
- Take regular breaks and review your account's transaction history.
Where to Get Support
Asking for help is a sign of strength. If you feel you are struggling to control your gaming, reach out through any of the options below.
12 bang Live Chat
Support is available in Bengali and English, 24 hours a day, 7 days a week. Speak directly about self-exclusion or setting limits.
Email Support
If you are not comfortable talking on live chat, write to us in detail by email. Our team will respond quickly and help with the next steps.
Family and Friends
Talk to someone you trust — a family member or a close friend. Their support can be the most powerful help on the road to recovery.
Professional Counsellor
See a mental health specialist or addiction counsellor. This service is available at various hospitals and clinics across Bangladesh.
Core Principles of Responsible Gaming
At 12 bang, we believe every person should have a healthy attitude toward gaming. Addiction to gambling is a mental health issue and can affect people of any age or profession. Being aware of this and seeking help in time is very important.
On our About Us page you can learn how 12 bang operates as a safe and transparent platform. We are committed to building a responsible gaming environment through a combination of technology and human support.
Remember — no one can know for certain whether they will win or lose. Games depend on chance, and each round is independent. Previous losses or wins do not affect the next outcome. Play with this in mind.
If you have any questions about responsible gaming policies, you will find detailed answers on our FAQ page. It covers common questions about self-exclusion, deposit limits, and account breaks.
Responsible Player Checklist
- I am 21 years of age or older
- I play for entertainment, not for income
- I have a fixed budget
- I do not chase losses by placing bigger bets
- I am ready to seek help if I need it